Frequently Asked Questions
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Product Questions
Do Faro board bags have a liner?
Yes! All canvas Board bags come with a polyester liner that is made from 100% recycled plastic. This liner helps keep the outside of your bag looking great and free of wax stains while also adding a bit of extra ding protection..
How do I decide what size / shape to order for my board bag?
For boards with a more traditional, shortboard style nose, choose the Shortboard bag. For bags with a fuller, retro style nose choose the Retro 67. Board bag widths should be equal to or larger than your surfboard width to allow easy entry of the board into the bag. All bag specifications are listed on the product pages. If in doubt choose the extra fabric or drop us a message ! We are happy to help choose the right bag for you and your adventures!
Are your board bags handmade?
Yes, all of our board bags are hand sewn by the company's founder.
Do you repair Faro products?
YES! At Faro we will take back any board bag that is showing signs of normal wear and tear, repair it and ship it back to you. A small fee for the repair will be incurred but you will be able to avoid purchasing a new one. This allows you to keep your favorite bag longer! You will also be contributing to a more sustainable, lower consumption society.
Will my board fit in the bag with the fins on?
Yes. All Faro board bags were made to fit boards with or without fins on. If you have an unusually large fin, purchase the next size up.
Do you take custom surfboard bag orders?
Yes we take limited custom orders. It is something we hope to integrate more into our business model in the future. Drop us a message and inquire about a custom Faro Board Bag today!
What does Faro mean?
Faro is the Spanish word for Lighthouse! The brand was created on Americas East Coast but is inspired by trips abroad to rugged and far-out destinations. Faros protect and guide the way for seafarers. Standing tall and strong for years past and years to come.
How can I clean my board bag if it gets dirty?
Try to avoid washing board bags in a machine. We recommend spot cleaning as necessary. But, if machine washing is necessary, use warm or cool water and avoid dryers. Hang drying saves energy and also will ensure your board bag looks great when it dries.
Do you offer wholesale pricing?
Yes, we offer wholesale pricing. Contact us here to speak about placing an order.
Shipping & Returns
What is your return/ exchange policy?
All new Faro items can be returned or exchanged at any time. We ask that all returns & exchanges be in new, unused condition.
To exchange an item, return and re-order. You will be charged for the new order and refunded when your exchange is received and processed. Contact us through our website with your order number to receive a free return shipping label.
To return an item, contact us through our website with your order number to receive a return shipping label. The cost of return shipping will be deducted from your refund.
If any Faro product contains any design fault or quality defect contact us through our website for a free exchange or refund. We stand by our products 100%!
How long will it take to get my order?
All domestic orders will be shipped out in 1-3 business days. You should receive your order 2-5 business days after it is shipped out!
Do you ship internationally?
Yes, We ship internationally! A 40 U.S.D. fee for international shipping will be charged.
What shipping provider do you use?
All Faro products are shipped using USPS or Fedex.