Skip to content


Your cart is empty


Frequently Asked Questions

If you can't find what you're looking for here, email us or send us a message on Instagram.

Product Questions

What size bag should I order?

You should order the size board bag that is equal to or longer than your surfboard length. For example, if you have a 9’2” board, you should order a 10’ bag. The extra length in the bag is adjustable and won't be too much extra fabric when your 9’2” board is inside the bag, thanks to our durable but lightweight canvas fabric.

Will my board fit in the bag with the fins on?

Yes. All Faro board bags were made to fit boards with or without fins on.

Do FARO board bags have a liner?

Yes. All canvas Board bags come with a water proof/wax resistant liner that is made from 100% recycled plastic. This liner helps keep the outside of your bag looking great and free of wax stains while also adding a bit of extra ding protection.

Do you repair FARO products?

YES! At FARO we will take back any board bag that is showing signs of normal wear and tear, repair it and ship it back to you. A small fee for the repair will be incurred but you will be able to avoid purchasing a new one. This allows you to keep your favorite bag longer! You will also be contributing to a more sustainable, lower consumption society. Learn more on our Craftsmanship Guarantee page. 

Will my board fit in the bag with the fins on?

Yes. All FARO board bags were made to fit boards with or without fins on.

Do all board bags have a single fin slit?

No, only 10' and 11' board bags come with a single fin slit. But all bags are made to be used with the fins left on. That means large single fins, bonzer fins, and keel fins too.

Do board bags come with shoulder strap?

YES! As of January 2024 all FARO Board Bags come with carrying straps. All of our surfboard bags are equipped handles and D-rings to add a shoulder strap.

Where are your board bags made?

All of our bags are made in San Diego, California and Tijuana, Mexico 

Do you take custom surfboard bag orders?

Yes we take limited custom orders. It is something we hope to integrate more into our business model in the future. Drop us a message and inquire about a custom FARO Board Bag today!

How can I clean my board bag if it gets dirty?

All board bags are machine washable but we recommend spot cleaning as necessary. If machine washing is necessary, use warm or cool water and avoid dryers. Hang drying saves energy and also will ensure your board bag looks great when it dries.

Do you offer wholesale pricing?

Yes, we offer wholesale pricing. Please click here to check out our Wholesale page!

Shipping & Returns

What is your return policy?

All new FARO items can be returned or exchanged at any time. We ask that all returns & exchanges be in new, unused condition. This does not include sale items. To inquire about a return please shoot us message. Contact Us

Do you have a manufacture warranty?

Of course, if any FARO product contains any design fault or quality defect contact us through our contact page for a free exchange or refund. We stand by our products 100%! Learn more here. 

Do you ship internationally?

Yes, We ship internationally! Shipping fees are applied to international orders at checkout.

What is your exchange policy?

To exchange an item, you will need return and re-order. You will be charged for the new order and refunded when your exchange is received and processed. Contact us here  with your order number to receive a free return shipping label.

How long will it take to get my order?

We try our hardest to have all domestic orders shipped out in 1-2 business days. You should receive your order 2-5 business days after it is shipped out! Shipping information will be automatically sent in an e-mail once it has been generated. International order will up to 3 weeks to arrive depending on the country. 

What shipping provider do you use?

All domestic FARO products are shipped using USPS or UPS. For international orders, shipping provider varies.

Brand Questions

What does FARO mean?

FARO is the Spanish word for Lighthouse! The brand was created on Americas East Coast but is inspired by trips abroad to rugged and far-out destinations. Faros protect and guide the way for seafarers. Standing tall and strong for years past and years to come.

Can I find FARO products in my local store?

We are have a few select stockist around the globe but the majority of our business is done online. We do have a San Diego workshop where we repair, store pack, and ship our gear. Contact us at anytime to drop by and check out FARO in person. 

When was FARO started?

Faro was officially launched in 2020

Still have questions?