Refund policy

Returns:

Scratch the standard 30 day return policy. If you need to make a return or exchange you can do so at anytime!

For returns, items must be in new and unused condition along with all original packaging. Please have your order number or email ready.

To start a return, you can contact us at info@faroboardbags.com. If everything checks out, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@faroboardbags.com.

Damages and issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can fix the issue and make it right.

Exceptions / non-returnable items:

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges:

To exchange an item, you will need return and re-order. You will be charged for the new order and refunded when your exchange is received and processed. Contact us at info@faroboardbags.com or through our contact page with your order number to receive a free return shipping label.

Refunds

We will notify you once we’ve received and inspected your return, and let you know that your refund is on the way! Please remember it can take some time for your bank or credit card company to process and post the refund.