Buying a surfboard bag online can feel like a commitment. What if the size isn’t right? What if the bag doesn’t fit as expected? At FARO, we want you to feel confident in your purchase. That's why we offer free returns and exchanges on all non-sale items.
Our goal is to ensure you get the perfect fit for your board. Our exchange process allows surfers to shop confidently, knowing that if they order a bag that doesn’t fit perfectly, they can easily swap it for the correct size at no extra cost.
Understanding the FARO Surfboard Bag Exchange Policy
We’ve designed our policy to be simple and transparent. Here’s what you need to know:
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Free Exchanges: If the bag you ordered doesn’t fit your board, you can exchange it for the correct size at no cost to you.
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Exchange Window: You have 30 days from the date of purchase to request an exchange.
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Condition of Return: To be eligible for an exchange, the surfboard bag must be unused, clean, and in its original packaging.
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Simple Process: Exchanges can be easily initiated by contacting our team online. We will provide a pre-paid shipping label and step-by-step instructions.
By laying out these guidelines clearly, we help eliminate the stress often associated with online shopping, so you can focus on what matters most—being in the water.
The FARO Return & Exchange Process
We want to make sure you get the perfect bag for your board. That's why we offer free returns and exchanges on non-sale items. Whether you need a different size or have changed your mind, our process is simple.
Returns vs. Exchanges
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Exchanges are for when you want a different size or color. This is the best option if the bag itself is right, but the fit isn't perfect.
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Returns are for when you no longer need the product and want a full refund.
Both options are available to you, ensuring you end up with the right solution.
How It Works: Your Step-by-Step Guide
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Contact Support: Reach out to our team with your order number and the reason for the exchange.
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Follow Instructions: We will provide you with a pre-paid shipping label and guide you on how to send the bag back.
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Get Your Replacement: Once the item is received, we will promptly ship your replacement bag.
To help you choose the right fit from the start, we provide detailed sizing guides and expert customer support. If your board still doesn't fit perfectly, our free exchange policy ensures you're covered.
Why Our Policy Builds Trust
Our commitment to quality extends beyond our products to the entire customer experience. With a transparent exchange and return policy, we provide peace of mind by offering:
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Free Returns & Exchanges: We cover the shipping for returns and exchanges on non-sale items.
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Warranty Protection: If your bag has a defect in materials or craftsmanship, we will repair or replace it.
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Full Transparency: Our policies are clear, fair, and designed to help you shop with confidence.
Common Exchange Scenarios
Here are some typical situations where our exchange policy comes in handy:
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Wrong Size Ordered: You need a different length for your board, like swapping a 7'0" for a 7'6". Check out our 7ft surfboard bags for the right fit.
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Wrong Style Ordered: You realize you need a different style bag, such as a travel bag instead of a day bag.
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Fit Isn't Perfect: The bag you chose is functional but doesn't fit as snugly as you'd like.
In each of these cases, our straightforward process ensures a smooth swap, getting you the right gear for your next adventure. Explore our full range of surfboard bags to find the perfect fit.
Special Cases & Our Commitment
We aim to make our policy inclusive and supportive for all customers, even in unique situations:
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Gift Orders: Exchanges are available for gifts, even if you are not the original purchaser.
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International Orders: We support international exchanges, though shipping timelines may vary.
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Damaged in Transit: If your bag arrives damaged, we will cover the exchange or replacement at no cost to you. For example, our Dry Bag Backpack in Olive can be exchanged if it arrives damaged, ensuring your gear stays protected.
Our commitment to you also extends to the environment. Our packaging is eco-conscious, and our returns and exchanges are handled to minimize waste, protecting both your gear and the oceans we love.
Conclusion
With a transparent exchange and return policy, FARO makes online shopping simple and stress-free. Whether you’re new to surfing or upgrading your gear, you can shop with full confidence knowing you're backed by our satisfaction guarantee and a team dedicated to your experience.
Frequently Asked Questions
Yes. We offer free exchanges on non-sale items to ensure you get the right size.
You have 30 days from the date of purchase to request an exchange.
No. We offer free returns and exchanges on all non-sale items. We will provide you with a pre-paid shipping label.
Yes. If you no longer need the bag, we offer a refund through our return policy.
We will replace or repair any bags that are damaged during transit at no cost to you.
